Returns, Exchanges & Warranty
We offer free exchanges within the U.S. for any problems that may arise up when you first receive your item(s), such as an incorrect shipment or product defects. We DO NOT offer free exchanges for belts that have been worn, resized, and/or damaged by the user. This includes normal wear and tear, improper fit because of weight change, and further modification beyond the initial fitting. To exchange your belt or another product, please send an email to firstname.lastname@example.org with your order number and the item(s) you need to exchange.
We accept returns for unused, unaltered, and undamaged items for a full refund within 15 days of the original purchase. That being said, we proudly stand behind our products and assess returns on a case-by-case basis with guest satisfaction as our highest priority. We'll always do our absolute best to deal with each situation with the best possible judgement and fairness.
You must obtain a RMA# prior to returning any product. Belts that have been sized and unworn will be subject to a 15% re-stocking fee. Please contact us at email@example.com to begin the return process. Once your return has been authorized, you will be provided with instructions on how to complete your return.
You may use the same packaging it arrived in, or any other box or padded envelope. If we have made a mistake on your order, we will cover all shipping costs for returns. Otherwise, you will be responsible for paying all shipping costs associated with returning the item. We will refund you as soon as we receive your item, and the credit will automatically be applied to your original method of payment. When returning a gift, you'll receive your refund only in the form of a Web Store credit. Shipping costs are non-refundable.
We want every customer to have an amazing BLAKE XAVIER experience. Which is why we stand behind each and every one of our products. With that said, we offer a twelve-month limited warranty on all products purchased. This warranty covers any defects in materials and/or workmanship. Warranty replacements will be shipped free of charge within the continental U.S. If you have any issues with your purchase and are not sure if the problem is covered by warranty, please contact us at firstname.lastname@example.org. This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper operation, or further size modification. For those types of issues, additional straps and buckles can be purchased separately.
Gift cards cannot be returned.